Support for Your Journey
Looking for support with healthcare, housing, or other health-related needs? EPIC can help you explore available Care Services, understand eligibility, and identify the support that may be right for you.
Whether you're managing complex healthcare needs, looking for stable housing, or navigating community resources, EPIC connects people with coordinated services that address the whole person.
Whether you're seeking Care Services for yourself or referring someone else, EPIC is here to help identify the right pathway and next steps. Our Care Services are designed to work together to address healthcare, housing, and other health-related needs while providing personalized support throughout each person's journey.
Looking for support with healthcare, housing, or other health-related needs? EPIC can help you explore available Care Services, understand eligibility, and identify the support that may be right for you.
Select EPIC Connect to learn more about an upcoming new feature. To request services now select 365 Interest Form.
Know someone who may benefit from additional support? Individuals, families, healthcare providers, and community partners can refer someone to EPIC. Our team will review the request, connect with the individual, and help determine appropriate next steps.
Instead of asking people to fit into programs, EPIC builds services around each individual's unique journey. Some individuals receive one service. Others benefit from multiple services working together. Our care teams coordinate communication, reduce duplication, and ensure every member experiences seamless, person-centered support.
While each service serves a different purpose, they work together to provide coordinated, person-centered support that improves health, independence, and quality of life.
Enhanced Care Management (ECM) provides intensive care coordination for individuals with complex medical, behavioral health, and social needs. Care Advocates work alongside members to develop individualized care plans, coordinate providers, remove barriers to care, and improve overall well-being.
Housing Supports address social factors that influence health and well-being. These services help individuals obtain the resources necessary to remain healthy and independent within their communities.
(Coming Late 2026)Community Health Workers build trusted relationships within the community, helping individuals navigate healthcare systems, understand available resources, and overcome barriers to accessing care. Members cannot be enrolled to both CHW and ECM/CS at the same time.
EPIC currently offers two direct Care Services pathways: Enhanced Care Management and Housing Supports. In late fall, EPIC will expand Care Services with Community Health, providing community-based support focused on health education, navigation, connection to resources, and helping individuals address health and social needs.
Below, you can learn how to request Care Services for yourself or submit a referral for someone who may benefit from support.
Getting Started is Simple! Complete the EPIC Interest & Referral Form or contact EPIC directly. Our team will learn about your needs, review eligibility, and help identify available Care Services. If a service is appropriate, we'll guide you through enrollment and work with you to develop a personalized plan.
Connecting someone with EPIC Care Services is simple. Whether you're helping someone you know or making a referral as a community provider, you can complete the EPIC Interest & Referral Form, call or email our office, or submit a referral by fax.
Community Supports & Enhanced Care Management (ECM) is available for eligible Medi-Cal members who are experiencing complex medical, behavioral, or social challenges. Eligibility is determined by the member's health needs and specific populations identified by the California Department of Health Care Services.
If you're unsure whether you qualify, our team can help determine eligibility and assist with the referral process.
Individuals or families who are experiencing homelessness or are at risk of losing housing while managing complex health or social needs.
People with repeated emergency department visits or hospitalizations who may benefit from coordinated care.
Individuals receiving specialty mental health or substance use treatment who also face complex health or social challenges.
Adults who need additional support to safely remain living in the community.
Residents who are ready to safely transition from a skilled nursing facility back into the community.
Children enrolled in CCS or CCS Whole Child Model with additional health or social needs.
Children and youth currently or previously involved with foster care or child welfare services.
Pregnant and postpartum individuals eligible under California's Birth Equity population of focus.
Adults and youth returning to the community after incarceration who have ongoing medical or behavioral health needs.
Our beliefs in ethics
We understand that health is influenced by medical, behavioral, social, and environmental factors. Our services are designed to support the whole person.
Meaningful change begins with trust. We build supportive relationships that respect each individual's experiences, strengths, and goals.
Every journey is different. We tailor services to each member's unique needs, preferences, and aspirations.
We work alongside healthcare providers, community organizations, families, and members to create coordinated support systems.
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Whether you're seeking support for yourself, someone you love, or a member of your community, EPIC is here to help.
